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Frequently Asked Questions

Shipping

1. What are the delivery charges ?

Delivery charge varies with each Seller.

Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

For Products listed as Realybest, a Rs 40 charge for delivery per item may be applied if the order value is less than Rs 500. While, orders of Rs 500 or above are delivered free.

It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

2. What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time.
Estimated delivery time depends on the following factors:

  • The Seller offering the product
  • Product's availability with the Seller
  • The destination to which you want the order shipped to and location of the Seller.

3. Are there any hidden costs

There are NO hidden charges when you make a purchase from Realybest. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

4. Whether your location can be serviced or not depends on

  • Whether the Seller ships to your location
  • Legal restrictions, if any, in shipping particular products to your location
  • • The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

5. Why is the COD option not offered in my location?

Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.

6. I need to return an item, how do I arrange for a pick-up?

Returns are acceptable. But first message send to “ Help & Support “ team with proper region, then call us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible Ship rocket Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Ship rocket , you can return the item through a third-party courier service. Return fees are borne by the Seller.

7. What do the different tags like "In Stock", "Available" mean? 'In Stock'

For items listed as "In Stock", Sellers will mention the delivery time based on your location pin code (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location. 'Available'

The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

8. Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.
'Imported'

Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.'Back In Stock Soon'

The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.

9. 'Temporarily Unavailable'

The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase. 'Permanently Discontinued'

This product is no longer available because it is obsolete and/or its production has been discontinued. 'Out of Print'

This product is not available because it is no longer being published and has been permanently discontinued.

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